1. Nature of Services

Forrentech provides professional and digital services. We do not usually sell physical products that can be returned after delivery. Most of our services involve planning, consultation, design, development, coding, deployment, research, communication, and resource allocation.

Once work has started, time and resources are committed to the project. Therefore, payments for services that have already started, been delivered, or been partially completed are generally non-refundable.

2. Project-Based Services

Payments made for custom development, design, consulting, audits, technical support, or any other project- based services are generally non-refundable once the work has started.

A refund may only be considered if:

• The project has not started yet.
• No major consultation, planning, design, development, audit, research, or technical work has been performed.
• No team member, developer, designer, consultant, or resource has been allocated to the project.
• Both parties mutually agree in writing to cancel the project before execution begins.
• If a refund is approved, Forrentech may deduct charges for any work already completed, time spent, resources allocated, third-party costs, payment gateway charges, administrative costs, and any other expenses already incurred.

3. Advance Payments and Milestones

Forrentech may require advance payments, milestone payments, retainers, or deposits before starting a project.

Advance payments are used to reserve team availability, begin planning, allocate resources, and start project execution. Once the relevant milestone or service period has started, the payment for that milestone or period becomes non-refundable.

If a project is cancelled before the next milestone begins, the client will not be charged for future milestones unless otherwise agreed in writing.

4. Monthly Retainers and Ongoing Services

For monthly retainers, maintenance plans, support contracts, dedicated resources, consulting arrangements, or ongoing services, payments are non-refundable once the billing period has started.

The client may cancel future billing by giving written notice before the next billing cycle, subject to the terms agreed in the proposal, invoice, contract, email, or written communication.

Any unused time within an active billing period is not refundable unless Forrentech agrees otherwise in writing.

5. Digital Deliverables

Forrentech delivers digital work and software-related services. Once source code, design files, reports, audit documents, documentation, credentials, deployment access, or other digital deliverables have been shared with the client, the completed portion of work is non-refundable.

This applies even if the client later decides not to use the deliverable, changes business direction, or hires another provider.

6. Third-Party Costs

Any third-party costs paid by Forrentech on behalf of the client are non-refundable.

These may include, but are not limited to:

• Hosting
• Domains
• APIs
• Plugins
• Themes
• Software subscriptions
• Cloud services
• AI tools
• Payment gateway fees
• Advertising or marketing spend
• Third-party contractors
• External tools or licenses
• Third-party services are controlled by their respective providers and are subject to their own terms, pricing, and refund policies.

7. Revisions and Dissatisfaction

If a client is not satisfied with a deliverable, Forrentech will first make reasonable efforts to resolve the issue through clarification, revisions, bug fixes, improvements, or adjustments within the agreed project scope.

Refunds will not be issued for dissatisfaction caused by:

• Change of mind
• Change in business direction
• Delayed client feedback
• Incomplete or unclear requirements
• Requests outside the agreed scope
• Failure to provide required assets, credentials, approvals, or information
• Misunderstanding of features not included in the agreed scope
• Third-party service limitations
• Changes made by the client or another third party after delivery
• Forrentech’s first approach will always be to resolve genuine issues fairly within the agreed scope.

8. Cancellation by the Client

If the client cancels a project after work has started, the client remains responsible for payment for all work completed, work in progress, allocated resources, third-party costs, and any commitments made before cancellation.

Forrentech may provide the completed portion of the work after all outstanding payments are cleared.

9. Refund Request Process

To request a refund review, the client must contact Forrentech in writing at info@forrentech.com.

The request should include:

• Client name
• Project name
• Invoice or payment reference
• Reason for refund request
• Supporting details
• Forrentech will review the request and respond within a reasonable timeframe.

10. Refund Method

If a refund is approved, it will be processed through the original payment method where possible.

Processing times may vary depending on the bank, payment gateway, financial institution, or payment provider.

Payment gateway fees, currency conversion charges, bank charges, taxes, transfer fees, and other transaction-related deductions may not be refundable.